4810
Hwy 2A
Ponoka , AB
info
CAKE DECORATOR JOB DESCRIPTION
Reports to: Management Staff and Shift Leaders
Purpose of Job:
Assemble and prepare soft serve and Blizzard® cakes (or ready to decorate cakes may be used), including decorating with icing, gel, drawings, decorating kits, air brush, edible images and letterings. Ensure all cake products meet the Dairy Queen® standards of quality and excellence.
Essential Functions:
Prepare and decorate cake products according to customer specifications and all applicable standards and procedures.
Properly and safely operate and maintain cake and soft serve equipment while following all health and safety standards.
Maintain an adequate inventory of decorated cakes at all times, including back-up cakes during holidays, national promotions and other peak cake occasions.
Keep display freezer full at all times to the proper level with a variety of cakes attractively displayed.
Conducts sampling and actively sells products
Keep cake production area and equipment clean and sanitary throughout shift using the PRIDE cake area checklist.
Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
Perform other duties and responsibilities as requested by management staff.
Qualification Standards:
Qualified candidates must exhibit exceptional decorating skills including gel, icing, air brush, decorating kits, edible images, floral designs, and licensed character designs through examples such as a portfolio. Cake decorator’s certification is strongly preferred. Must be able to work in and out of different temperature ranges. Handling soft serve ice cream products constantly. Cleaning up after preparation of soft serve cakes. Coordination skills to follow instructions and duplicate drawings and letters from projected images. Practice established food-handling procedures to meet any local health regulations. Must have excellent customer service skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness.
CHILL STAFF JOB DESCRIPTION
COORDINATOR, TREAT PERSON
Reports to: Management Staff and Shift Leaders
Purpose of Job:
Assemble, and present completed treat orders, including stocking, cleaning and maintaining all customer areas in a clean, safe, pleasant manner and to all restaurant safety and health code standards.
Essential Functions:
Based on customer flow, quality, service, cleanliness and value presentation to customers, a Treat Area Person is representing this restaurant to customers during entire shift.
Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
Prepare treat products following restaurant, health and safety standards and procedures quickly and accurately.
Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
Clean work area, organize and stock needed items. Move various treat, paper and cleaning items from other sections of building (or outside building) to immediate work area.
Stocks and executes proper rotation of products.
Completes assigned prep work for stocking and set up of chill area.
Breaks down and cleans chill area thoroughly at the end of every day as assigned by a manager or shift leader.
Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
Qualification Standards:
Move cases of food/paper products, buckets of sanitizing liquid or cleaner, stock ice in soft drink dispensers, use sanitizing solutions, stock all items used in customer service area. Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time. Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift. Must be able to work in and out of different temperature ranges. Handling food/drinks/treats and food/drink/treat products constantly. Clean up after all kinds of messy situations. Must be able to read order monitors. Recall and communication of products and contents. Practice established food handling procedures and meet any local health regulations. Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.
GRILL STAFF JOB DESCRIPTION
COORDINATOR, GRILL STAFF, FRYER STAFF, SANDWICH PREP STAFF
Reports to: Management Staff and Shift Leaders
Purpose of Job:
Execute all kitchen operations, ensuring all prepared foods meet restaurant safety and health standards. Cooks, assembles and wraps good items, stocks all needed products and preparation materials in a clean and safe manner.
Essential Functions:
Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
Quickly and accurately prepares food products following restaurant, health and safety standards and procedures quickly and accurately.
Properly and safely operates and maintains restaurant equipment including grill, fryer, freezer and other related cooking equipment while following all health and safety standards.
Stocks and executes proper rotation of products.
Completes assigned prep work for stocking and set up of grill area.
Breaks down and cleans grill area thoroughly every day as assigned by a manager or shift leader.
Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
Qualification Standards:
Qualified candidates must have excellent customer service skills; exhibit good manners, proper personal hygiene, positive attitude, and promptness. Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time. Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift. Must be able to work in and out of different temperature ranges. Ability to handle raw, frozen and cooked food products as well as products in and out of temperature danger zone (41-140F). Interact with the public and co-workers constantly during shifts. Must be able to read order monitors. Recall and communication of products and contents. Practice established food handling procedures and meet any local health regulations. Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.
HOSPITALITY STAFF JOB DESCRIPTION
FRONT COUNTER AND DRIVE THRU CASHIER, EXPEDITOR, HOSTESS
Reports to: Management Staff and Shift Leaders
Purpose of Job:
Execute all customer service operations, ensuring all prepared products meet the restaurant standards of quality and excellence.
Essential Functions:
Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
Be pleasant and alert to customer needs and Greet guests as they enter restaurant or drive thru.
Initiate and complete customer transactions quickly and accurately through the drive thru.
Process customer transactions and maintain an accurate cash drawer throughout shift.
Assemble and deliver order to customers quickly and efficiently.
Prepare products quickly and accurately, while following all preparation, health and safety standards and guidelines when needed.
Operate and maintain food/drink/treat related equipment and registers properly and safely.
Complete assigned prep work for stocking and set up of work area.
Assist with end of day cleaning.
Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
Qualification Standards:
Qualified candidates must have excellent customer service skills including strong verbal communication skills, exhibit good manners, proper personal hygiene, positive attitude, and promptness. Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time. Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift. Must be able to work in and out of different temperature ranges. Interact with the public and co-workers constantly during shifts. Clean up after all kinds of messy situations. Must be able to move and respond quickly to various requests and commands, read order monitors and communicate clearly and effectively with customers and co-workers. Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.
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4810
Hwy 2A
Ponoka , AB
info